60 x 30cm LED Recessed Stainless Steel Shower Niche - Matt Black
Shipping & Returns
Delivery & Shipping Policy
At Kingston Road Bathrooms, we understand that coordinating bathroom furniture deliveries with plumbers and fitters requires reliability. We offer transparent shipping terms with Free Tracked Delivery on all orders throughout the United Kingdom.
UK Shipping Rates & Coverage
| Destination | Shipping Service | Cost |
|---|---|---|
| United Kingdom Mainland | Specialist Fragile / Tracked Courier | £0.00 (Free) |
| Northern Ireland, Scottish Highlands & Islands | Standard Tracked Delivery | £0.00 (Free) |
Order Processing & Dispatch Timescales
- Daily Order Cut-Off Time: 2:00 PM (UK time). Completed orders verified before 2:00 PM Monday through Friday enter warehouse allocation on the same business day.
- Handling / Fulfilment Time: 1 – 2 business days (Monday to Friday dispatches). During handling, mirrors and ceramic vanity basins undergo edge inspection, corner-cushioning, and reinforced packing.
- Transit Time: 3 – 7 business days (Monday to Friday deliveries) via established UK courier networks (such as DPD, Royal Mail, Parcelforce, or specialized fragile parcel couriers).
- Estimated Total Delivery Time: 4 – 9 business days from the date of online purchase to delivery at your doorstep.
Specialised Furniture Packaging & Tracking
Given the delicate nature of high-grade silvered glass, LED mirrors, and ceramic basins, all items are protected by custom high-density corner guards and impact-resistant cartons. As soon as your order leaves our facility, you will receive an automatic Dispatch Confirmation email containing your carrier tracking reference.
Delivery Inspection & Transit Damage Notice
Please inspect outer boxes upon arrival. In the rare event that an item arrives with cracked glass or visible transit damage, please notify us at support@kingstonroadbathrooms.co.uk within 48 hours with photos of the damaged area. We will arrange an immediate, priority replacement at no cost to you.
Returns & Refunds Policy
Returns & Refunds Policy
At Kingston Road Bathrooms, we want you to choose your bathroom furnishings with complete confidence. We operate in strict compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013) and the Consumer Rights Act 2015 (CRA 2015).
Core Return Guarantee Highlights
- Return Window: 28 calendar days from the date of physical delivery.
- Return Shipping Cost: £0.00 (Free Return via pre-printed return label included in your box).
- Restocking / Admin Fees: £0.00 (Zero deductions).
- Total Refund Processing Time: Exactly within 3 business days of return delivery.
1. Your Right to Cancel & Reasonable Inspection (CCR 2013)
You are legally entitled to cancel your purchase within our 28-day return window, beginning on the date you receive delivery of your furniture.
In accordance with UK distance selling legislation, you have the right to open outer packaging and inspect the finish, dimensions, mirror glass clarity, and aesthetic suitability of the bathroom furniture, exactly as you would examine display models in a physical bathroom showroom.
Condition Requirements: To receive a 100% full refund, the item must be returned in brand-new, resaleable condition with all protective film, wall mounting brackets, screws, and original foam corner protectors enclosed. In accordance with Regulation 34(9) of the CCR 2013, if an item demonstrates diminished value resulting from handling beyond what is necessary to establish its nature and characteristics (e.g. cabinets drilled or screwed into tiled walls, wired into mains electrical circuits, plumbing silicone applied to ceramic basins, or scratched mirror glass), a proportionate deduction reflecting diminished value will apply.
2. Prepaid Hassle-Free Return Procedure (By Mail)
All returns are conducted strictly by mail. To ensure zero out-of-pocket costs:
- Pack Safely: Repack the unused item into its original manufacturer carton, ensuring that edge protectors and foam inserts are securely placed to protect mirror glass and cabinet corners in transit.
- Affix Pre-Printed Return Label: Locate the pre-printed prepaid Royal Mail / Tracked Return Label enclosed inside your original delivery package and stick it firmly over the original dispatch label. (If misplaced, email support@kingstonroadbathrooms.co.uk and we will provide an electronic PDF replacement within 24 hours).
- Drop-Off at Carrier Point: Drop the parcel off at your local Post Office branch or designated courier depot. Retain your proof of postage receipt.
3. Quality Inspection & 3-Day Total Refund Processing
Upon safe receipt at our logistics depot, our technicians verify unit condition (ensuring glass is intact, hinges undamaged, and accessories complete).
Refund Speed Commitment: We commit to completing inspection and issuing your total refund within 3 business days of return delivery. All refunds are issued directly to the original Visa or Mastercard used at checkout. Depending on your card issuing bank, the credited funds will typically appear on your statement within 1 to 3 banking days following dispatch of our refund notification email.
4. Faulty or Damaged Goods (CRA 2015)
Under the Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and as described. In the improbable event of an electrical failure in an LED mirror or a manufacturing fault in a vanity cabinet, you hold a 30-day statutory right to reject for an immediate replacement or full refund. Contact us at support@kingstonroadbathrooms.co.uk.
Frequently Asked Questions (FAQ)
Frequently Asked Questions
Q1: How much is delivery for bathroom furniture across the UK?
A: Shipping is completely Free (£0.00) on all orders nationwide, including the UK mainland, Northern Ireland, and Scottish islands. We do not add fragile packing surcharges at checkout.
Q2: What is the delivery timescale for mirrors and cabinets?
A: Orders placed before our daily cut-off of 2:00 PM (UK time) Monday through Friday are processed within 1–2 business days. Tracked courier transit takes 3–7 business days, making the estimated total delivery timescale 4–9 business days.
Q3: Are LED bathroom mirrors safe for wet zone installation?
A: Yes. All our illuminated mirrors and mirror cabinets carry an IP44 water-ingress rating, making them fully compliant with UK building regulations for Bathroom Zone 2 installations (above basins and adjacent to shower enclosures).
Q4: What is your return window, and is return postage free?
A: We offer a 28-day return window from the date of package delivery. Returns are completely free (£0 return shipping, £0 restocking fees) using the pre-printed prepaid return label enclosed inside your parcel.
Q5: How quickly will my refund be completed?
A: We complete all return inspections and issue your full refund within 3 business days of the returned parcel arriving at our facility. Funds are returned exclusively to the original Visa or Mastercard.
Q6: Which payment methods can I use?
A: For payment security and fraud protection, we accept Visa and Mastercard credit and debit cards. All orders are billed in British Pounds (GBP £) with no hidden fees.
Q7: Can I visit 354-356 Kingston Road to view furniture in person?
A: Our Epsom premises operate exclusively as an administrative office and customer care centre. To keep pricing competitive and maintain modern logistics, all inventory is dispatched directly from dedicated fulfilment warehouses via tracked courier. We do not operate a walk-in public showroom.
