Frequently Asked Questions

Q1: How much is delivery for bathroom furniture across the UK?

A: Shipping is completely Free (£0.00) on all orders nationwide, including the UK mainland, Northern Ireland, and Scottish islands. We do not add fragile packing surcharges at checkout.

Q2: What is the delivery timescale for mirrors and cabinets?

A: Orders placed before our daily cut-off of 2:00 PM (UK time) Monday through Friday are processed within 1–2 business days. Tracked courier transit takes 3–7 business days, making the estimated total delivery timescale 4–9 business days.

Q3: Are LED bathroom mirrors safe for wet zone installation?

A: Yes. All our illuminated mirrors and mirror cabinets carry an IP44 water-ingress rating, making them fully compliant with UK building regulations for Bathroom Zone 2 installations (above basins and adjacent to shower enclosures).

Q4: What is your return window, and is return postage free?

A: We offer a 28-day return window from the date of package delivery. Returns are completely free (£0 return shipping, £0 restocking fees) using the pre-printed prepaid return label enclosed inside your parcel.

Q5: How quickly will my refund be completed?

A: We complete all return inspections and issue your full refund within 3 business days of the returned parcel arriving at our facility. Funds are returned exclusively to the original Visa or Mastercard.

Q6: Which payment methods can I use?

A: For payment security and fraud protection, we accept Visa and Mastercard credit and debit cards. All orders are billed in British Pounds (GBP £) with no hidden fees.

Q7: Can I visit 354-356 Kingston Road to view furniture in person?

A: Our Epsom premises operate exclusively as an administrative office and customer care centre. To keep pricing competitive and maintain modern logistics, all inventory is dispatched directly from dedicated fulfilment warehouses via tracked courier. We do not operate a walk-in public showroom.